Terms and conditions
1. General provisions
These terms set out the rules for using the hoteltoscania.pl website and the basic rules for booking and staying at Hotel Toscania and Toscania Restaurant.
Services are provided by MARIUSZ PYTLIK-FIRMA 1.TOSCANIA (Mariusz Pytlik, a sole proprietorship entered in the Polish business register CEIDG), ul. Karola Kurpińskiego 24, 64-140 Włoszakowice, Poland, tax ID (NIP) 6972172772, REGON 301069970.
Contact: recepcja@hoteltoscania.pl, reception +48 603 610 620, restaurant 65 537 07 68, weddings, events and conferences +48 693 810 890.
2. Using the website
The website is free to use. All you need is a device with internet access and an up-to-date browser. For forms and the newsletter you also need an email address; on the wedding form, an email address or a phone number.
We provide three services through the website: making content available, contact and enquiry forms, and the newsletter. A form ends when the message is sent. The newsletter runs from sign-up until you unsubscribe; you can unsubscribe at any time, free of charge, by writing to recepcja@hoteltoscania.pl.
An enquiry sent through a form is neither a booking nor a contract. A contract is made only once the terms have been agreed.
You may not enter unlawful content on the website, or another person's data without that person's consent.
Using the internet carries the usual risks, such as malware or messages impersonating a sender. Use an up-to-date browser and check the address a message comes from.
Our privacy policy describes how we process data.
3. Reservations
Rooms. You can book a room in the online module on the Book a room page, by phone or by email. The module shows the price and terms before you place the booking.
Cancelling an online booking. When booking online you pay 50% of its value. If you cancel at least 30 days before arrival, we refund the payment. If you cancel later, the payment is not refundable.
Tables. You can book a table by phone; the numbers are on the Contact page.
Weddings, parties and conferences. The terms, including advance payments, the payment schedule and cancellation rules, are set out in the contract or in the offer agreed with the person running the event.
Vouchers and Christmas catering. They have separate terms, in Polish: vouchers and catering with the order form.
Withdrawal from the contract. Consumers have no right to withdraw from a distance contract for accommodation or catering services with a specified date or period (Art. 38(1)(12) of the Polish Consumer Rights Act of 30 May 2014). This point sets out the cancellation rules.
4. Payments
Prices are given in Polish zloty, with the booking or in the offer. On site we accept cash and payment cards. Bank account numbers for transfers, separate for the hotel and conferences and for the restaurant and events, are on the Contact page. We issue a receipt or a VAT invoice. You can buy a voucher online through PayU; the voucher terms set out the rules.
5. Hotel day and stay
The hotel day runs from 3:00 p.m. to 11:00 a.m. the following day. To extend your stay, let reception know by 9:00 a.m.; we will do our best subject to room availability. Reception is open 24 hours a day.
The price of the night includes a buffet breakfast. Wi-Fi and parking at the hotel are free. Children up to 2 years old sleeping in an existing bed stay free of charge.
If you are coming with a pet, please contact us before booking: we agree the terms of the stay individually. Smoking is prohibited in the rooms.
6. Complaints
Submit a complaint, including one about the website, forms or newsletter, by email to recepcja@hoteltoscania.pl, by phone, by post to the business address or in person. Describe what it concerns and what you expect. We reply within 14 days.
Consumers can also get help from the district or municipal consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej).
7. Final provisions
These terms do not limit consumer rights under the law. Polish law applies to matters not covered here. Disputes with businesses are settled by the court competent for the firm's registered address, and disputes with consumers by the court competent under the law.
We publish changes to these terms on this page. They do not apply to bookings and contracts concluded earlier. These terms apply from 5 November 2026.
This is a translation. If the language versions differ, the Polish version prevails.